The use of creativeON services is governed by the below Terms and AUP, This document was last updated on: 29 november, 2010.
Terms of Service
CreativeON is a key supplier of worldwide web page hosting services in Pakistan. creativeON reserves the right to refuse service to anyone. CreativeON also reserves the right to suspend a customer's access to any or all services provided by CreativeON at any time without notice or reason. CreativeON also have the right to cancel or suspend a customer's account if they violate this Accecptable Use Policy (AUP).
Account-Holder Identification Information
You agree that you, as the person officially responsible for all use of your account, are at least 18 years of age. If you are below 18 years of age, you need to have parental approval in order to sign up, and the account must be ordered by a parent or guardian, in his or her own name. You agree to supply Creative on with a current and truthful name, postal address, email address and telephone number for our records, and this is your duty to keep this information up to date. You also agree that you are an authorized user of any credit card that you supply to our payment partner or you and us agree that we have an obligation to fully investigate any possible fake credit card use.
Sharing or Reselling of account
You are as the individual responsible for all use of the account, whether someone you have given access to the account causes damage or not. You know this includes but is not limited to; violation of the hosting account due to carelessness on your part.
Your account will be setup after receiving payment and we or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address that is not @ the domain(s) you are signing up under.
Creative on is not making any kind of warranties or representations for the services being offered. The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by creativeON or its agents or employees shall create a warranty. creativeON provides no warranty that the service will be uninterrupted or error free or that any information, software or other material available on the service is free from viruses or other harmful components. Under no circumstances creativeON would be responsible for any direct, indirect, special, punitive, or extensive damages that result in any way from your use of or inability to use the service, or for third partie's use of the service to access your Web space, or to access the Internet or any part thereof, or your or any third parties' reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance.
Termination of Sub Account
creativeON reserves the right to terminate a sub account of your Multiple Domain Hosting Plan or Reseller Plan at anytime and without notice if found violating the acceptable use policy. All rights reserved.
You agree to supply appropriate payment for the services received from creativeON, in advance of the time period during which such services are provided. You agree that until and unless you notify creativeON of your desire to cancel any or all services received, those services will be billed on a chronic basis. creativeON the charges/rates of any or all the services at anytime.
Backups and Data Loss
Your use of the service is at your own risk. We are not responsible for files and data residing on your account. You are responsible for files and data transferred and to maintain all appropriate backups of files and data stored on our servers. The backups that we take are ment to restore the the servers as a whole. If you need backups of your old data that has been deleted due to non payment, or buy your own mistake charges will apply.
For active accounts we may do 1 courtesy restore every 3 months free of charge. Restores will be charged at the rate of Rs. 2000 per domain for budget, business or reseller packages and Rs. 4000 for portal packages.
We do not backup any accounts exceeding 5GB of disk space and exceeding 50,000 inodes.
Cancellation and Refunds
Creative on reserves the right to cancel the account at any time. Customers may cancel their account at any time. Company gives you an unconditional 15-day money back guarantee. Refund requests after 15 days will not be negotiated. Accounts cancelled by creativeON do not qualify for the 15-day money back guarantee. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund. Accounts where a domain is purchased through creativeON do not qualify for the money back guarantee. Accounts that are purchased after the demo are not eligible for a refund. To cancel an account, the client must inform before the expiry date of account. The accounts are due for renewal payment after expiry date. If an account is canceled after the expiry (or is suspended due to nonpayment) no data will be available until the pending invoices are paid.
If your account with creativeON becomes past due, we will send notification on the email we have on file. Please note that creativeON reserves the right to deny all services to clients with past due balances. Shared and Reseller Accounts that are 5 days past due will be suspended and a reactivation fee of 10% of the balance due will be charged. Shared and Reseller accounts that are 10 days past due will be terminated. VPS/ Dedicated Server Accounts 3 days past due will be assessed suspended and a fee of 20% of monthly charges will be charged.
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account or charge you an additional fee for the overages.
Customer agrees that it shall defend, indemnify, save and hold creativeON harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against company, its agents, customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by its agents, employees.
Creative on will not be responsible for any damages your business may suffer. we makes no warranties of any kind, expressed or implied for services we provide and we disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by creativeON and its employees.
Changes to the Terms and AUP
Creative on reserves the right to revise its policies at any time without notice.
Refusal Of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion.